Simple, Transparent Pricing

Choose the plan that fits your conversation volume. Annual billing saves 20%. No setup fees, no per-seat pricing, no surprise add-ons.

Starter

$299/mo

For growing teams handling up to 5,000 conversations per month.

  • Up to 5,000 conversations/month
  • 2 AI agent personas
  • 3 APAC language packs
  • Zendesk + Freshdesk integration
  • Basic analytics dashboard
  • Email support (48-hour SLA)
  • 14-day free trial
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Growth

$899/mo

For scale-ups managing 10,000–50,000 conversations per month.

  • Up to 50,000 conversations/month
  • Unlimited AI agent personas
  • All 12 APAC language packs
  • Salesforce + HubSpot + custom CRM
  • Real-time analytics + CSAT tracking
  • Action API (refunds, order status, etc.)
  • WhatsApp Business + Line integration
  • Slack + email support (8-hour SLA)
  • 14-day free trial
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Enterprise

Custom

For large enterprises with 50,000+ monthly conversations or complex compliance needs.

  • Unlimited conversations
  • Dedicated AI model fine-tuning on your data
  • Private cloud or on-premise deployment
  • 99.9% uptime SLA with credits
  • Custom security review + audit support
  • Dedicated Customer Success Manager
  • Priority support (2-hour SLA)
  • Quarterly business reviews
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All prices in USD. Annual billing saves 20%. Prices shown are monthly equivalents when billed annually.

What's included in each plan

Feature Starter Growth Enterprise
Monthly conversations 5,000 50,000 Unlimited
AI agent personas 2 Unlimited Unlimited
APAC language packs 3 12 12 + custom
Action API (refunds, orders, etc.) — ✓ ✓
WhatsApp Business + Line — ✓ ✓
Real-time analytics + CSAT Basic Full Full + custom reports
Dedicated model fine-tuning — — ✓
Private cloud / on-premise — — ✓
Support SLA 48 hours 8 hours 2 hours

Frequently Asked Questions

Is there a free trial? Do I need a credit card to start?

Starter and Growth plans both include a 14-day free trial. No credit card is required during the trial period. You'll be prompted to add payment details when the trial ends, or at any point if you want to upgrade early.

Can I switch plans mid-cycle?

Upgrades take effect immediately. If you upgrade from Starter to Growth mid-month, we prorate the difference. Downgrades take effect at the next billing cycle — you keep your current plan's features until then.

How is my customer data handled? Does Level3 AI train on it?

Your customer conversations are never used to train shared models. Data is isolated per tenant, encrypted with AES-256 at rest, and stored in Singapore (AWS ap-southeast-1). You can request full data deletion at any time. We'll confirm deletion within 72 hours.

How long does it take to go live?

Most Starter and Growth customers go live within 14 days. The timeline depends on how quickly your team can share knowledge base documents and connect your CRM. We've seen teams with tight timelines go from contract to live in 5 business days when they front-load the onboarding tasks.

What counts as a "conversation"?

A conversation is a single continuous exchange between a customer and the AI agent, regardless of the number of messages in it. If a customer opens a chat, sends 8 messages, and closes it — that counts as one conversation. Sessions that time out after 30 minutes of inactivity and then resume count as a new conversation.

Do you offer annual billing discounts?

Yes. Annual billing saves 20% compared to monthly billing. Prices shown on this page are the monthly equivalents when billed annually. We'll invoice you once at the start of the year. If you cancel before the year ends, unused months are not refunded unless you're on an Enterprise agreement with a specific cancellation clause.

Not sure which plan fits?

Talk to our team. We'll map your conversation volume and use case to the right plan — no pressure.

Talk to Sales