Level3 AI deploys AI agents that resolve customer queries, qualify leads, and escalate to humans — all in the language your customers actually use across APAC markets.
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Three deployment modes. One platform. Every customer touchpoint covered.
Handles inbound tickets across chat, email, and voice. Reads previous conversation history, checks order status via API, issues refunds within pre-set limits — without a human in the loop.
Qualifies inbound leads, books demos via Calendly or HubSpot, and follows up with personalized sequences. Passes to your AE team only when the prospect is ready to talk.
Fluent in Mandarin, Bahasa Indonesia, Thai, Vietnamese, Tagalog, and 7 other APAC languages. Detects language automatically and responds in kind — no translation layer needed.
Connects to Zendesk, Freshdesk, Salesforce, and custom CRMs via REST API. Reads from your product database in real time. No copy-pasting responses from a knowledge base.
SOC 2 Type II in progress. Data stays in-region (Singapore AWS). PDPA and GDPR compliant by default. Customer data is not used to train shared models.
Ops dashboard shows resolution rate, CSAT score, escalation reasons, and trending topics — updated every 60 seconds. Spot a product bug before your engineering team does.
Most enterprise AI vendors take 6 months to go live. We've cut that to two weeks.
Feed in your help center docs, past tickets, and product FAQs. Level3 AI builds a knowledge graph — not a static FAQ bot.
Map what your agent can do: check order status, update email, issue store credit up to $50. We use your existing APIs — no new backend required.
Run 500 simulated conversations before touching production. Our QA team red-teams the agent for edge cases and policy violations.
Deploy via a single JavaScript embed or REST webhook. Your team monitors from the dashboard and tweaks escalation rules without code.
Harry Yu spent five years running CX operations at a Singapore-based telco. The problem wasn't staff — it was volume. 8,000 tickets a day, 120-agent team, CSAT stuck at 62%. The fix wasn't more humans. It was better tooling.
Level3 AI started as an internal tool in 2022. By 2023 it was handling 40% of the telco's inbound queries. In 2024, Sovereigns Capital led a $13M Seed Round to expand across Southeast Asia.
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CEO & Co-Founder
Former VP of CX Operations at Singtel, where he managed a 400-person support organisation across 4 markets. Built Level3 AI after spending a decade watching enterprises fail to deploy chatbots that actually worked. Named to Forbes Asia 30 Under 30 in 2023.
harry@level3-ai.com
CTO & Co-Founder
PhD in Natural Language Processing from NUS. Previously led the conversational AI research team at Sea Limited, where she shipped multilingual support across Shopee's 7 APAC markets. Holds 4 patents in intent classification for code-switched languages.
VP Sales
15 years in enterprise SaaS sales across ASEAN, with prior roles at Salesforce and Zendesk. Closed Level3 AI's first 8 enterprise contracts and built the regional sales playbook that cut average deal cycles from 6 months to 11 weeks.
All plans include onboarding, integrations, and dedicated support during the first 30 days.
For growing teams handling up to 5,000 conversations/month
For scale-ups managing 10,000–50,000 conversations/month
For large enterprises with 50,000+ monthly conversations
Book a 30-minute live demo. We'll show you the platform with your actual use case.
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